I am delighted to promote and support another report on data challenges in social housing.
This one is written by Dr Simon Williams of Service Insights Ltd and a friend of Golden Marzipan.
The idea for this research study arose from our work delivering customer satisfaction surveys in the social housing sector. Housing providers often experience complications accessing what could be considered basic information, that is, combining tenant profile and property information into a single spreadsheet.
The report is highly readable, and I found the section on the impact on housing association staff the most interesting. This section illustrates how inaccurate data leads to poor decision-making, inaccurate reporting, operational inefficiencies, missed opportunities, and negative customer experiences. Employees express frustration with disparate data sources, manual manipulation, and a tendency to accept data challenges as normal.
Share your resources or write a blog about your data experiences in social housing.
We will publish your stories on our Insights page.
We also intend to curate and maintain a page of the most useful resources for data practitioners in the sector.
If this is successful, we may establish a subscription-based channel for buying and selling resources and services.